Right of Withdrawal

Need help? We're here for you.

At Harper & Shade, your satisfaction is our top priority. Below, you'll find all the information regarding returns, your right of withdrawal, and how to contact our customer support team.

Received the wrong or a damaged item?

If you've received an incorrect or damaged item, please contact us as soon as possible at info@harperandshade.com and include:

  • Your order number;

  • The name of the item you ordered;

  • The name of the item you received (if applicable);

  • One or more photos of the item received.

Our team will review your request and work quickly to find a suitable solution.

General questions or support

If you have any questions about your order, shipping, or our products, our customer support team is happy to assist you.

We typically respond within 24 business hours.

Email: info@harperandshade.com

Right of Withdrawal

In accordance with European consumer protection regulations, you have the right to withdraw from your purchase without providing any reason.

You may exercise your right of withdrawal within 30 days of receiving your order. The withdrawal period begins on the day your package is marked as delivered.

How to exercise your right of withdrawal

To exercise your right of withdrawal, please:

  • Send an email to info@harperandshade.com within 30 days of delivery;

  • Include your order number and clearly state that you wish to exercise your right of withdrawal;

  • Return the item in its original condition, unused, and in its original packaging.

Return conditions

  • Return shipping costs are the responsibility of the customer;

  • Items must be returned unused and in perfect condition;

  • Once we have received and inspected the returned item, the refund will be processed using the original payment method.

Contact us

If you have any questions regarding your order or return request, please don't hesitate to contact us.

Email: info@harperandshade.com