FAQ
What is your return policy?
You can return items within 30 days of receiving your order. Return shipping costs are the customer's responsibility, unless the item is faulty, damaged or incorrectly delivered — in that case we cover the cost. Once your return reaches us, your refund is processed within 14 days, usually within 3–5 business days, back to your original payment method. Your bank may take a few more days to show it.
Full details are in our Return & Refund Policy.
How do I return an item?
Email our customer service team at info@harperandshade.com with your order number. We will send you a return authorisation number and the return address within 24 hours (Monday to Friday). Pack the item securely with your order number inside, and send it with a tracked service to:
Harper and Shade Returns
25 Crotty Ave, Walkinstown
Dublin 12, D12 P2R5, Ireland
Please don't post anything back before you have your return number.
Do I have a right to cancel?
Yes. As an online shopper you have a statutory 14-day cooling-off period from the day you receive your order, with no reason needed. We voluntarily extend that to 30 days. See our Return & Refund Policy for the model cancellation form.
What are the shipping costs?
Delivery is free on every order within Ireland, with no minimum spend.
Do you ship internationally?
We currently ship within the Republic of Ireland only. All details are in our Shipping Policy.
How long will my order take?
Orders are processed at our Dublin 12 warehouse within 1–2 business days and delivered within 3–7 business days after dispatch — so normally 4–9 business days in total.
How can I track my order?
Once your order ships you receive an email with a tracking number. You can also track it any time on our order tracking page using your order number plus the email address or phone number on the order.
Will there be any customs or import charges?
No. Orders are dispatched from within Ireland, so there are no customs charges, import duties or handling fees. The price at checkout is the final price.
What payment methods do you accept?
- Cards: Visa, Mastercard, Maestro, American Express
- Digital wallets: Apple Pay, Google Pay, Shop Pay
All prices are in euro (EUR) and include VAT where applicable. More detail in our Payment Policy.
Is it safe to pay on your site?
Yes. Our store runs on TLS encryption and payments are handled by PCI DSS compliant providers. We never see or store your card details. EU card payments are additionally protected by 3-D Secure, so your bank may ask you to confirm the payment.
What if my item arrives damaged or is the wrong item?
Email info@harperandshade.com within 7 days with your order number and a photo. We will send a replacement or refund you in full, and we cover the return postage.
Can I change or cancel my order after placing it?
If it hasn't shipped yet, yes — email us as soon as possible and we will sort it. Once a parcel has left the warehouse we can no longer stop it, but you can return it under our 30-day policy.
Have any other questions?
Don't hesitate to contact us. We aim to respond within 24 hours.
Contact Information
Store name: Harper and Shade
Company name: Despecom Limited
Registered address: 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom
Company registration number: 16697484
Irish warehouse & returns address: 25 Crotty Ave, Walkinstown, Dublin 12, D12 P2R5, Ireland
Email: info@harperandshade.com
Monday to Friday | 9:00 – 17:00
Weekends | 11:00 – 17:00
Time zone: Irish Standard Time (GMT+1)
We aim to respond to your enquiries within 24 hours.
