Return & Refund Policy

Return & Refund Policy

Effective date: 30 July 2026 Last updated: 30 July 2026

Harper and Shade is operated by Despecom Limited. We ship to customers in Ireland and want you to be completely happy with what arrives. If something isn't right, this page explains exactly what you can do, what it costs and how long it takes.

At a glance
Return window 30 days from the day you receive your order
Who can return All customers, for any reason (no explanation needed)
Return method By post, to our Irish returns address in Dublin 12
Return shipping cost Paid by the customer — except for faulty, damaged or incorrect items, which we pay for
Restocking fee None. We never charge a restocking fee
Refund method Back to your original payment method
Refund processing time Within 14 days of us receiving your return; usually 3–5 business days
Exchanges Yes — see "Exchanges" below

1. Your legal right to cancel (14-day cooling-off period)

Because you buy from us online, you have a statutory right to cancel your order under the European Union (Consumer Information, Cancellation and Other Rights) Regulations 2013 and the Consumer Rights Act 2022.

  • You may cancel within 14 days of the day you (or someone you nominate) physically receive the goods. If your order arrives in several parcels, the 14 days start on the day you receive the last item.
  • You do not need to give a reason.
  • To cancel, simply tell us in a clear statement before the 14 days are up — an email to info@harperandshade.com is enough. You can also use the model cancellation form at the bottom of this page, but you are not required to.
  • After cancelling, send the goods back to us within 14 days.
  • We refund all payments received from you, including the standard delivery cost you paid (which for us is €0, as delivery is free), within 14 days of receiving the goods back or of you providing proof that you have sent them, whichever is earlier.
  • You pay the cost of returning the goods. We are telling you this here so that this cost can lawfully be passed on to you.
  • You are only liable for any reduction in the value of the goods caused by handling them beyond what is necessary to establish their nature, characteristics and functioning — in other words, trying a garment on is fine; wearing it out for an evening is not.

2. Our extended 30-day return window

On top of your legal 14-day right, we voluntarily accept returns for up to 30 days from the day you receive your order. Everything in this policy applies to that extended window too, on the conditions in section 3.

Nothing in this policy affects your statutory rights.

3. Condition of returned items

To be accepted, returned items must be:

  • unworn and unwashed, with no signs of use;
  • free from marks, make-up, deodorant, perfume, smoke or pet hair;
  • complete, with all original tags and any hygiene seals still attached;
  • packed in or with their original packaging.

Items that arrive back in a materially worse condition may be refused, or refunded in part to reflect the loss in value. If that happens we will always contact you first, explain why, and offer to send the item back to you at no charge.

4. Items we cannot accept back

For hygiene and legal reasons, the following are excluded from the voluntary 30-day window and from the statutory cooling-off period where the law allows:

  • underwear, swimwear and bodysuits where the hygiene seal has been removed or broken;
  • pierced jewellery, including earrings;
  • items made to your specification or clearly personalised;
  • gift cards.

Everything else in our range can be returned. If you are unsure, email us before you send anything back.

5. How to return an item

  1. Email us at info@harperandshade.com within 30 days of delivery. Put your order number in the subject line and tell us which item(s) you want to return.
  2. We reply with a return authorisation (RMA) number and the return address, normally within 24 hours (Monday to Friday).
  3. Pack the item securely, include a note with your order number and RMA number, and send it to our Irish returns address:

    Harper and Shade Returns 25 Crotty Ave, Walkinstown Dublin 12, D12 P2R5 Ireland

  4. Use a tracked service. Until the parcel reaches us it remains your responsibility, and without tracking we cannot help if it goes missing.
  5. Send us the tracking number so we can watch for your parcel.

Please do not send anything back before you have your RMA number — parcels returned without one can be delayed or refused.

6. Who pays for return postage

  • Change of mind, wrong size, doesn't suit you: you pay the return postage. An Post tracked parcel postage within Ireland typically costs around €8–€12 depending on size and service; the exact price is set by the carrier, not by us.
  • Faulty, damaged, or not what you ordered: we pay. We will either send you a prepaid label or reimburse your postage costs on production of a receipt. See section 8.

We do not charge restocking fees, handling fees or administration fees on any return.

7. Refunds

Once your parcel arrives with us we inspect it and email you the outcome.

  • Approved refunds are issued to your original payment method. We cannot refund to a different card or account.
  • We process refunds within 14 days of receiving your return, and in practice usually within 3–5 business days.
  • After we process it, your bank or card issuer may take a further 3–10 business days to show the money in your account. That part is outside our control.
  • If your order qualified for a multi-item discount and you return part of it, the discount is recalculated on what you keep, and the refund reflects the price you actually paid for the returned item.

Haven't received a refund you were told was processed? Check your bank account again, then contact your card issuer, then email us at info@harperandshade.com and we will send you the refund confirmation reference.

8. Faulty, damaged or incorrect items

Please check your order when it arrives. If something is defective, damaged in transit or simply not what you ordered, email info@harperandshade.com within a reasonable time, ideally within 7 days, with your order number and a photo of the problem.

Under the Consumer Rights Act 2022:

  • Goods must be of merchantable quality, fit for purpose and as described.
  • If goods are faulty, you have a short-term right to reject them for a full refund within 30 days of delivery.
  • After that, you are entitled to have the goods repaired or replaced, and to a price reduction or refund if that is not possible or is not done within a reasonable time.
  • Where a fault appears within 12 months of delivery, it is presumed to have been there at delivery unless we can show otherwise. Our liability for lack of conformity runs for 2 years from delivery.

In all of these cases we pay the return postage and you are never charged for the replacement or the redelivery.

9. Exchanges

The fastest way to get a different size or colour is to return the original item for a refund and place a new order — that way your replacement ships immediately rather than waiting for your return to arrive.

If you would rather do a straight swap, email us and we will arrange it. The same 30-day window and conditions apply, and for change-of-mind exchanges you cover the postage to send the original back; we cover the postage to send the replacement out.

10. Cancelling before your order ships

If your order hasn't been dispatched yet, email us at info@harperandshade.com as quickly as you can and we will cancel it and refund you in full. Once a parcel has left our warehouse we can no longer stop it, but you can of course return it under this policy.

11. Complaints and dispute resolution

If you are unhappy with how we have handled a return, email info@harperandshade.com with "Complaint" in the subject line. We acknowledge complaints within 2 business days and aim to resolve them within 14 days.

If we cannot resolve it between us, you can seek free advice or refer the matter to:

  • Competition and Consumer Protection Commission (CCPC) — the Irish consumer protection authority — www.ccpc.ie
  • European Consumer Centre Ireland (ECC Ireland) — for cross-border consumer disputes within the EU — www.eccireland.ie

The European Commission's Online Dispute Resolution platform was discontinued on 20 July 2025 and is no longer available.

12. Model cancellation form

You do not have to use this form, but you may. Complete and return it only if you wish to cancel the contract.

To: Despecom Limited (Harper and Shade), 25 Crotty Ave, Walkinstown, Dublin 12, D12 P2R5, Ireland — info@harperandshade.com

I/We () hereby give notice that I/We () cancel my/our () contract of sale of the following goods ():

Ordered on () / received on (): Name of consumer(s): Address of consumer(s): Signature of consumer(s) (only if this form is notified on paper): Date:

(*) Delete as appropriate.

13. Contact and business details

Store name: Harper and Shade Company name: Despecom Limited Registered address: 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom Company registration number: 16697484 Irish warehouse & returns address: 25 Crotty Ave, Walkinstown, Dublin 12, D12 P2R5, Ireland Email: info@harperandshade.com Phone: +44 7882753947 Customer service hours: Monday–Friday 9:00–17:00, Weekends 11:00–17:00 (Irish Standard Time) We aim to reply to every message within 24 hours.