Privacy Policy
Harper and Shade operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). Harper and Shade is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.
Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.
Personal Information We Collect or Process
When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified, so that it cannot identify or be reasonably linked to you. We may collect or process the following categories of personal information, including inferences drawn from this personal information, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:
Contact details including your name, address, billing address, shipping address, phone number, and email address.
Financial information including credit card, debit card, and financial account numbers, payment card information, financial account information, transaction details, form of payment, payment confirmation and other payment details.
Account information including your username, password, security questions, preferences and settings.
Transaction information including the items you view, put in your cart, add to your wishlist, or purchase, return, exchange or cancel and your past transactions.
Communications with us including the information you include in communications with us, for example, when sending a customer support inquiry.
Device information including information about your device, browser, or network connection, your IP address, and other unique identifiers.
Usage information including information regarding your interaction with the Services, including how and when you interact with or navigate the Services.
Personal Information Sources
We may collect personal information from the following sources:
Directly from you including when you create an account, visit or use the Services, communicate with us, or otherwise provide us with your personal information;
Automatically through the Services including from your device when you use our products or services or visit our websites, and through the use of cookies and similar technologies;
From our service providers including when we engage them to enable certain technology and when they collect or process your personal information on our behalf;
From our partners or other third parties.
How We Use Your Personal Information
Depending on how you interact with us or which of the Services you use, we may use personal information for the following purposes:
Provide, Tailor, and Improve the Services. We use your personal information to provide you with the Services, including to process payments, fulfill orders, remember your preferences, process purchases, returns, exchanges or cancellations, and improve your shopping experience.
Marketing and Advertising. We use your personal information for marketing and promotional purposes, such as to send advertising communications by email, text message or postal mail.
Security and Fraud Prevention. We use your personal information to authenticate your account, provide secure payments, detect fraud, and protect our services.
Communicating with You. We use your personal information to provide customer support and maintain our business relationship with you.
Legal Reasons. We use your personal information to comply with applicable law or respond to valid legal processes.
How We Disclose Personal Information
In certain circumstances, we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy. Such circumstances may include:
With Shopify, vendors and service providers who perform services on our behalf (e.g. IT management, payment processing, data analytics, customer support, cloud storage, fulfillment and shipping).
With business and marketing partners to provide marketing services and personalized advertising.
When required by law or to protect our rights.
Relationship with Shopify
The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve the Services for you. Information you submit to the Services may be shared with Shopify and third parties.
To learn more about Shopify’s privacy practices, visit: https://privacy.shopify.com/en
Third Party Websites and Links
The Services may provide links to websites operated by third parties. We are not responsible for the privacy or security of such sites.
Children's Data
The Services are not intended for children, and we do not knowingly collect personal information from children under the age of majority.
Security and Retention of Your Information
We implement reasonable security measures to protect your personal information. However, no security system is completely secure.
We retain your personal information only as long as necessary for the purposes outlined in this policy.
Your Rights and Choices
Depending on where you live, you may have rights regarding your personal information, including:
-
Right to Access
-
Right to Delete
-
Right to Correct
-
Right to Data Portability
-
Right to Restrict Processing
-
Right to Withdraw Consent
You may exercise these rights by contacting us using the information below.
Complaints
If you have concerns about how we process your personal information, you may contact us directly.
International Transfers
Your personal information may be transferred, stored and processed outside your country of residence.
Where required by law, we rely on appropriate safeguards such as Standard Contractual Clauses.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or operational reasons. Changes will be posted on this page.
Contact Information
Store name: Harper and Shade
Company name: Despecom Limited
Company Address: 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom
Warehouse Address: 10183 Mary Dr, Surrey, BC V3V 3B8, Canada
Company nr.: 16697484
Phone: +44 7882753947
Contact Email: info@harperandshade.com
Monday to Friday | 9:00 AM - 5:00 PM
Weekends | 11:00 AM - 5:00 PM
We aim to respond to your inquiries within 24 hours.